We use the services of LAPOSTE, CHRONOPOST, UPS and DHL for the shipment and delivery of your orders. Rates and delivery times vary according to the weight of your items and the destination country linked to your delivery address, which you enter when you place your order.To give you a direct view of the shipping costs on your order, you can estimate the delivery costs in your basket, via the “Estimate” function.The estimated delivery time starts as soon as your order is dispatched, not when it is placed on the site.

Following your order confirmation, your parcel will be prepared and dispatched within two working days. Orders are prepared from Monday to Friday, excluding public holidays. In periods of sales or promotions, preparation and/or dispatch times may be extended. You will receive an email informing you when your order has been dispatched. The status of your order is visible at all times in your account, on the “Order History” page, where you can also find the tracking number of your parcel to follow its progress. Packages are delivered against signature to the delivery address indicated on your order confirmation. If you are absent, the deliveryman will leave a calling card inviting you to make an appointment for delivery at a later date, or will leave your parcel waiting at a post office or pickup point, or may leave your parcel with a janitor or neighbor. Parcels waiting at a post office or pickup point are held for an average of 10 to 15 days. If you are unable to collect your parcel in time, it will be returned to us. We will get back to you as soon as we receive your parcel at the warehouse, so that we can work out a solution together. Majestic Filatures cannot be held responsible for unforeseen delivery delays beyond its control.

STANDARD DELIVERY

Colissimo - home delivery with signature

EXPRESS DELIVERY

Chronopost Express - home delivery against signature

STANDARD DELIVERY

Colissimo and its European partners - home delivery against signature

STANDARDUPS worldwide saver - home delivery against signature

DHL - home delivery against signature

This Express Delivery service is provided by Chronopost.

Your parcel will be delivered to your home within 1 to 2 working days after validation and preparation of your order.

If you place your order before 11am from Monday to Friday on our website, your parcel will be delivered to your home, according to the indicative delivery time, the day after it is dispatched before 1pm. For orders placed after 11am, you will receive your parcel the following day.

On Friday, if the order is placed before 11am, you will receive it on Saturday. If the order is placed after 11am, your parcel will be prepared and dispatched on the following Monday, so you will receive it on Tuesday before 1pm (Chronopost does not collect parcels at weekends).

You will receive an email as soon as your parcel has been handed over to the Chronopost carrier. You can also track your parcel by retrieving the tracking information on your account in your order history.

In accordance with the provisions of article L.221-18 of the French Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the Products by him/herself or a third party, other than the carrier, designated by him/her, to exercise his/her right of withdrawal without having to justify his/her reasons or pay any penalties, with the exception of the cost of returning the Products in question, which must all be returned at once, in new, unworn, unwashed condition, in their original packaging and with their original labels, also in perfect condition to :

C-LOG Retour Commande Web
ZAC Paris Oise
Bat.C - Cellule 1
60126 LONGUEUIL-SAINTE-MARIE
FRANCE

at the latest within thirty (30) days following the communication of its decision to withdraw.

To request a return, the customer must go to 'MY ORDERS' by logging on to his/her personal space on our e-shop. By clicking on the order, he/she must select the item(s) to be returned by ticking the corresponding box(es). They must also indicate in the box below whether they would like a refund or an exchange and for which size or color, as well as the reasons for their return. The Majestic Filatures website offers the possibility of a prepaid return label for sending the parcel to our logistics warehouse. In accordance with our General Terms and Conditions of Sale, the return costs are the responsibility of the customer and the amount of the label will be debited from the refund amount of the returned items.

Once the request has been validated, simply print the return label and stick it on the outside of the package. Then send your return parcel to this address:

C-LOG Retour Commande Web
ZAC Paris Oise
Bat.C - Cellule 1
60126 LONGUEUIL-SAINTE-MARIE
FRANCE

Once the return package has been received and processed by our logistics team, we will proceed with the refund of the returned items in accordance with the customer's request. In the case of an exchange, the Majestic Filatures website will create a new order with the chosen item. We would like to point out that the customer will be informed by e-mail during the various stages of the process, and can contact our Customer Service Department at any time at the following e-mail address:

or by telephone: + 33 (0) 9 71 00 33 41

Monday to Thursday: 9am-1pm / 2pm-6pm

Friday: 9am-1pm / 2pm-17pm

Exchanges of items purchased online in Majestic Filatures' own boutique are possible within 15 days of receipt of the web order package, upon presentation of the invoice or proof of purchase. The item must be exchanged for the same reference in another size or color, or for an item with a higher price. Credit notes and refunds are not permitted.